Warranty conditions

1. We provide a one-year warranty for our products — the warranty is considered on the basis of a guarantee.
2. The warranty does not cover mechanical damage caused to the components manufactured by us.
3. The warranty does not cover the repair of products damaged as a result of: storms, storms and other such random phenomena. The warranty also does not cover damage caused by a faulty power grid, building installation or modification of electrical equipment.
4. One year warranty covers the installation made by us.
5. For products assembled independently or by external companies, the warranty applies only to the electrical components of the products.
6. In our products we use electrical elements such as power supplies or led lighting, for which we give a 3-year warranty.
7. The complaint should be submitted to the email address: made@happyisland.pl, and each complaint should contain a detailed description and photos of the non-compliance or damage.
8. Complaints are accepted on working days until 16:00.
9. Each warranty claim is considered individually within 3 working days from the date of acceptance of the application and confirmation of its receipt.
10. The condition for granting a guarantee is the signing by both parties of the order acceptance protocol.
11. In unusual situations, we may ask you to send the advertised product for detailed visual inspection.
12. We are not responsible for the content and quality of graphic files sent for implementation.
13. In the event of a complaint, we are liable up to the amount of the executed order. We do not include compensation for lost benefits, lost benefits or any other form of indirect damage.
14. We do our best to ensure that you do not have to follow the above guidelines.

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